Contact us:   0800 212584

Customer Care

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints

procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01455 63273 or write to us a Progress windows, 30 Westfield Rd, Hinckley LE10 0QW

or email us at contactus@progresswindows.com and we aim to respond within 2 working day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929

30 Westfield Road, Hinckley, Leicestershire, LE10 0QW, T: 01455 632731 | T: 01530 812299 | T: 0121 636 0731 | F: 01455 891058
E: contactus@progresswindows.com | www.progresswindows.com

Copyright 2018 Progress Windows Privacy Policy